A guided, online self-service portal that transformed a broken onboarding process into a streamlined experience, cutting implementation time from months to days. Launched in 2025.
→
Christine Komatsu
Senior Product / UX Designer
At home in tight-knit teams, designing service workflows for sensitive user needs.
Selected Work
CareRev
Shift Cancellations at Scale
Transformed a broken, manual workflow into a scalable, self-service SaaS product that gave customers ownership of their scheduling for the first time. Launched in 2023.
→
Rosetta Stone
1:1 Live English Tutoring
Increased learner confidence through private, structured, mobile tutoring, and equipped tutors with the tools to teach effectively. Launched in 2018.
✦
Winner · 2019 Best Made for Samsung App Award
→